Terms & Conditions

General service terms for SOLADY Pool Maintenance and Repairs

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1. Acceptance of Terms

By requesting and/or contracting any service from SOLADY Pool Maintenance and Repairs (SOLADY), the customer accepts the terms and conditions described in this document. If you disagree with any of these terms, please do not use our services.

2. Description of Services

SOLADY provides pool maintenance, common area cleaning and local transportation (freight and moving) in Santa Cruz, Guanacaste and nearby areas. All services are subject to technical availability and geographic coverage.

The specific scope of each service is defined in the quotation agreed upon by both parties in advance. Additional work not included in the original quotation will be billed separately.

3. Quotations and Prices

Quotations are valid for 15 business days from their issue date, unless otherwise stated. Prices may vary based on location, frequency, service type and site conditions.

All prices are expressed in Costa Rican colones (CRC) or US dollars (USD), as agreed. They do not include taxes or additional charges not specified in the quotation.

4. Payment Methods

We accept bank transfers, Sinpe Móvil and cash. Payment terms are agreed before the service begins. A monthly billing arrangement may be established for recurring services.

5. Cancellations and Rescheduling

Customers may cancel or reschedule a service at least 24 hours in advance at no additional cost. Cancellations with less than 24 hours' notice may incur a handling charge of 25% of the service price.

SOLADY reserves the right to cancel or reschedule services due to adverse weather, operational emergencies or unsafe working conditions.

6. Liability

SOLADY undertakes to carry out the contracted services professionally and with care. However, we are not responsible for pre-existing damage not reported before the service begins, or damage resulting from improper use after the work is completed.

The customer is responsible for ensuring access to the work area and providing necessary information about electrical installations, plumbing or other relevant features.

7. Intellectual Property

All content on the SOLADY website, including text, images, logos and designs, belongs to SOLADY Pool Maintenance and Repairs and is protected by Costa Rican intellectual property laws. Reproduction in whole or in part without express permission is prohibited.

8. Changes

SOLADY reserves the right to modify these terms and conditions at any time. Changes will be published on this page and take effect immediately upon publication. We recommend reviewing this page periodically.