Privacy Policy

1. Introduction

At SOLADY Pool Maintenance and Repairs (SOLADY), we take the privacy of our customers and visitors seriously. This policy describes the information we collect, how we use it and your rights regarding your personal data.

2. Information We Collect

We may collect the following information when you use our website or services:

• Contact details: your name, phone number, email address and location, provided voluntarily through our contact form or WhatsApp.
• Browsing data: IP address, browser type, pages visited and time spent browsing, collected anonymously to improve the website experience.
• Service information: property address, requested service type and relevant details for preparing a quotation and carrying out the work.

3. Use of Information

We use the information collected to:

• Respond to inquiries and service quotation requests.
• Coordinate visits, schedule services and communicate during the work.
• Improve our website and user experience.
• Meet legal and regulatory obligations.

4. Data Protection

We implement technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration or disclosure. Data submitted through our contact form is processed by Web3Forms, a service that meets industry security standards.

5. Sharing Data with Third Parties

We do not sell, rent or share personal information with third parties for marketing purposes. We may share data with:

• Web3Forms: to process contact forms.
• WhatsApp/Meta: when you contact us through that channel.
• Competent authorities: when required by law.

6. Data Retention

We keep your personal data only for as long as needed to fulfill the purposes described in this policy. Once the business relationship ends or a reasonable period of inactivity has passed, we delete or anonymize your data.

7. Your Rights

As the data subject, you have the right to:

• Access: request a copy of the personal data we hold about you.
• Rectification: correct inaccurate or outdated data.
• Erasure: request deletion of your personal data.
• Objection: object to the processing of your data for specific purposes.

To exercise any of these rights, contact us at bernysolano7275@gmail.com. We will respond to your request within 15 business days.

8. Cookies

This website may use cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device. You can configure your browser to reject all cookies or notify you when a cookie is sent.

We do not use cookies to collect personal information without your consent. The cookies we use are primarily technical and analytical.

9. Changes to This Policy

We reserve the right to update this privacy policy at any time. Changes will be published on this page with the corresponding update date. We recommend reviewing this page periodically.

10. Contact

If you have questions about this privacy policy or how we handle your data, please contact us: